EXCHANGES & RETURNS


Returning an item couldn’t be easier.

Unwashed, unworn and unused items in their original condition may be returned upon presentation of the original invoice within 14 days of order receipt.

Refunds will be processed using the original tender type. Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase).

Returns or exchanges of online purchases may be made in person or by post.

Sale items are subject to the same returns policy.

If you have requested a refund for your order, we will notify you via email once your refund has been processed.

If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. Any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed.

As MINKI is not liable for the loss of an item being returned we recommend that you return it using registered mail.

If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges.

Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Please contact our customer care team by emailing care@minkibae.com if you have any further questions.

 

IN PERSON

We will collect your purchased goods from your own home in Sydney area within 14 days of order receipt with extra charge of $10.

If you wish to do so, please contact our customer care team by emailing care@minkibae.com

The method of payment used to make your purchase must be presented.

 

BY POST

Please post your item along with the original invoice to:

Australian Orders
Level 3, 478 George St
SYDNEY, NSW 2000

Please note: The above addresses are only able to process returns for online orders.